Returns & Refunds Policy

Effective date: August 10, 2026

This policy applies only to products purchased directly from tayampeptide.com. It does not limit any rights you may have under applicable law.

Return eligibility

To be eligible for a return:

• The product must have been purchased directly from tayampeptide.com.
• You must contact us within 30 days after the order was delivered.
• The product must be new or only reasonably tried.
• The product, packaging, order number, and batch information must remain identifiable.
• If the returned product was associated with a gift-with-purchase or promotional gift, you must return that item when requested by Customer Care.

All returned products are inspected after they arrive at our warehouse. TAYAM may limit or refuse a return that does not meet this policy or when we reasonably believe the policy is being abused, subject to applicable law.

How to request a return

Email support@tayampeptide.com and include:

• Your order number.
• The product or products you wish to return.
• A brief reason for the return.
• Clear photographs if the product arrived damaged or may have a quality issue.

Do not send a product back before receiving return instructions. Returns sent without authorization may be delayed or may not qualify for a refund. If your request is approved, Customer Care will provide the return instructions and return address. The approved return must be shipped within 7 days after authorization.

Return shipping

Customers are responsible for the cost of ordinary return shipping. TAYAM does not provide free returns or prepaid return labels for ordinary returns, including first purchases.

• Contact Customer Care and obtain return authorization before shipping anything back.
• TAYAM does not accept collect-on-delivery, postage-due, freight-collect, or other recipient-paid return shipments.
• TAYAM does not pay or reimburse unauthorized shipping charges, handling fees, duties, taxes, or other costs.
• We recommend using a trackable and insured shipping service and keeping your receipt and tracking number.
• You are responsible for the return shipment until it is delivered to the return warehouse.
• Original shipping and delivery charges are non-refundable unless the entire order is refunded because of an error by TAYAM or the carrier.
• TAYAM is not responsible for loss, delay, damage, or misdelivery caused by a customer not following the return instructions.

If you received a damaged, defective, or incorrect product, contact us before shipping it back. After reviewing the request, Customer Care will explain the available resolution and whether the product must be returned.

Refunds

After an eligible return is delivered and passes inspection, we normally process the approved refund within 3 business days. Refund amounts, including any applicable taxes, are calculated according to the original order, the amount actually paid, and the applicable refund rules.

Refunds are issued to the original payment method. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

Original shipping charges are non-refundable unless the full order is refunded because of an error by TAYAM or the carrier.

Exchanges

We do not currently offer direct exchanges. If you need a different product, return the eligible item in accordance with this policy and place a new order.

Sets, bundles, and gifts with purchase

Products sold as a fixed set, kit, or gift box generally must be returned as a complete set.

If returning part of a promotional bundle means the remaining products no longer qualify for the original promotion, the refund may be recalculated according to the promotion rules and the amount actually paid.

If an order included a gift with purchase and the remaining order no longer meets the gift threshold after the return, we may require the gift to be returned with the purchased product.

Non-returnable products

Except where applicable law requires otherwise, the following products cannot be returned:

• Products marked “Final Sale” or otherwise identified as non-returnable.
• Customized or personalized products.
• Gift cards and electronic gift cards.
• Free samples and promotional gifts.
• Products redeemed through membership rewards or points.
• Products purchased from another retailer or an unauthorized seller.
• Products that have been heavily used, altered, refilled, contaminated, or damaged through improper use or storage.

Products purchased from another retailer must be returned to the original place of purchase and are subject to that retailer’s return policy.

Damaged, incorrect, or missing products

Inspect your order promptly after delivery. If a product is damaged, incorrect, or missing, contact support@tayampeptide.com as soon as possible, preferably within 7 days after delivery.

Include your order number and clear photographs of the product, shipping carton, shipping label, and batch number. Keep the product and packaging until Customer Care confirms that they may be safely discarded. If there is broken glass, significant leakage, or another safety risk, take photographs carefully and do not attempt to return the product unless instructed.

After review, we may offer a replacement, reshipment, partial refund, or full refund depending on the circumstances and product availability.

Skin discomfort or unexpected reactions

Individual skin responses to cosmetics may vary. Stop using the product if you experience persistent discomfort or an unexpected reaction.

When contacting us, provide your order number, product name, batch number, how the product was used, and when the reaction occurred. Photographs may help our product safety team assess the report.

Customer Care cannot diagnose or treat medical conditions. If symptoms are severe or persistent, consult a qualified medical professional. A product safety report will be evaluated, but submitting a report does not by itself establish that the product caused the reaction.

Gift returns

If you received a TAYAM product as a gift, contact Customer Care. We may require valid proof of purchase or the original order information.

An approved gift return may be refunded to the original purchaser or, where available and appropriate, issued as TAYAM store credit. We will not disclose the purchaser’s private payment information to the gift recipient.

Fair use

To protect customers and product safety, we monitor return, replacement, and delivery claim activity. TAYAM may limit or refuse requests involving fraud, repeated unsupported claims, returns after substantial use, unauthorized resale, or other policy abuse. This section does not limit rights provided by applicable law.

Contact us

For return requests or questions, email support@tayampeptide.com and include your order number.

Customer Care hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time, excluding holidays.